Clearing Browser Cache

A browser's cache stores temporary files to speed up your web experience. However, these files can occasionally conflict with website updates, leading to display errors or login issues. Clearing the cache is a standard first step in troubleshooting most web-based applications.

Google Chrome

  1. Select the three vertical dots in the upper-right corner.

  2. Select Clear Browsing Data.

  3. Set the Time range to All time.

  4. Check the box for Cached images and files.

  5. Select Clear data.

Microsoft Edge

  1. Select the three horizontal dots in the upper-right corner.

  2. Navigate to Settings > Privacy, search, and services.

  3. Under the Clear browsing data section, select Choose what to clear.

  4. Set the Time range to All time.

  5. Check Cached images and files.

  6. Select Clear now.

Mozilla Firefox

  1. Click the application menu (three horizontal lines) and select Settings.

  2. Select Privacy & Security from the left sidebar.

  3. Locate the Cookies and Site Data section.

  4. Click Clear Data...

  5. Ensure Cached Web Content is checked.

  6. Click Clear.

Safari (macOS)

  1. Select Safari in the top menu bar and choose Settings.

  2. Click the Advanced tab.

  3. Enable the checkbox for Show features for web developers (or "Show Develop menu").

  4. Close the Settings window.

  5. In the top menu bar, select the new Develop menu.

  6. Click Empty Caches.

Alternative: Hard Refresh

If you only need to refresh a single page without clearing your entire browser history, use a "Hard Refresh." This ignores the cache and forces the browser to download the latest version of the specific page you are viewing.

  • Windows: Press Ctrl + F5

  • Mac: Press Cmd + Shift + R

Note: These steps focus on the cache. If you also choose to clear Cookies, you will be signed out of most active sessions and will need to log back into your accounts.